Refund and Returns Policy

Effective Date: March 22, 2025

At Guangzhou Jati Trading Co., Ltd. (“we,” “us,” or “our”), we are committed to providing our customers with high-quality products. If you are not satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the terms and conditions for returning products and receiving refunds.

1. Return Eligibility

You may return products within 30 days of receiving your order for a full refund or exchange if:

• The item is unused, undamaged, and in the original packaging.
• The return request is made within 30 days from the delivery date.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at gzcfhcbj@outlook.com with your order number and a description of the reason for the return.
2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning your item.
3. Prepare the Package: Pack the item securely in its original packaging, include the RMA number, and attach a return shipping label if provided.
4. Ship the Item: Send the package to the address we provide. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item, defective product).

3. Refund Process

Once we receive and inspect your return, we will process your refund or exchange within 7-10 business days. Refunds will be issued to the original payment method.

4. Non-Refundable Items

The following items are not eligible for return or refund:

• Gift cards
• Items marked as final sale or non-returnable
• Custom or personalized items

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at gzcfhcbj@outlook.com, and we will arrange for a replacement or full refund at no additional cost to you.

6. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be effective when posted on our website, and we encourage you to review it periodically.

7. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please reach out to us:

Guangzhou Jati Trading Co., Ltd.
Email: gzcfhcbj@outlook.com
Phone: +852 8419 5631